Hello everyone,

I'm hoping for some assistance with a license activation issue: a software crash has left my license in a strange state.

Here is the sequence of events:

I purchased a new license for the Raspberry PI from the official CODESYS web store.

I opened the CODESYS and started the online activation process using the ticket number I received.

During the activation, the CODESYS software threw an exception and crashed. I was not able to see if the activation completed.

After restarting CODESYS, I attempted to run the activation process again with the same ticket number.

The License Manager now gives me an error stating that the ticket has already been activated/used.

I am now stuck because my installation is not licensed, but the activation server believes my ticket has been consumed.

Has anyone encountered this before? Is there a way to have the ticket status reset?