I have a problem to re-install Codesys runtime and addon license keys (WHQC8-XXXXX.....) on my device.
When I have received purchased license keys at first, I was OK to install and activate the keys without problem.
For some reasons, I had to re-install WINDOWS on my device, and Codesys Development system and runtime version was updated to V3.5 SP13 Patch2 (Previously it was V3.5 SP12)
Today I tried to re-install Codesys Runtime, Softmotion and Web-Visu licence keys but failed as shown below.
1) License Manger shows no licenses installed.
2) License Manager -> Activate License -> Enter License Keys -> Error Message : 10957 [10957] – Ticket contains no open licenses for this firmcode.
3) License Manager -> Restore License -> Enter License Keys -> License could not be restored automatically. Please contact our support department. Reason: Cant’ reload license update file from server.
There was no change in my device hardware.
Your help would be highly appreciated.
Best Regards.
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Actually, i have already contacted Codesys store help desk for this issue and received e-mail as follows.
However, i haven't received any e-mail from your agent since 30th of Nov.
When i send a reminder e-mail to Codesys, Now i received auto generated reply which says "ticket is closed".
I don't understand what happend.
Best regards.
Y.M. Kim
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello
I have a problem to re-install Codesys runtime and addon license keys (WHQC8-XXXXX.....) on my device.
When I have received purchased license keys at first, I was OK to install and activate the keys without problem.
For some reasons, I had to re-install WINDOWS on my device, and Codesys Development system and runtime version was updated to V3.5 SP13 Patch2 (Previously it was V3.5 SP12)
Today I tried to re-install Codesys Runtime, Softmotion and Web-Visu licence keys but failed as shown below.
1) License Manger shows no licenses installed.
2) License Manager -> Activate License -> Enter License Keys -> Error Message : 10957 [10957] – Ticket contains no open licenses for this firmcode.
3) License Manager -> Restore License -> Enter License Keys -> License could not be restored automatically. Please contact our support department. Reason: Cant’ reload license update file from server.
There was no change in my device hardware.
Your help would be highly appreciated.
Best Regards.
Hi,
to avoid this a good option is to activate the license on the runtime key : https://store.codesys.com/accessories/c ... mpakt.html
In this case you need to contact the CODESYS store helpdesk.
BR
Edwin
Mr. Edwin
Thank you for your reply.
Actually, i have already contacted Codesys store help desk for this issue and received e-mail as follows.
However, i haven't received any e-mail from your agent since 30th of Nov.
When i send a reminder e-mail to Codesys, Now i received auto generated reply which says "ticket is closed".
I don't understand what happend.
Best regards.
Y.M. Kim
Hi,
then -> store -> my question-> bug report
BR
Edwin