Can't open license manager with raspberry CM4

paulpotat
2024-10-04
2024-10-18
  • paulpotat

    paulpotat - 2024-10-04

    Hello,

    I have a problem when opening the license manager for my raspberry pi (CM4 model) with runtime 4.13.0.0.
    I select "Device" --> "Soft Container" and click on my device in the scan window but I get this error message :

    Licensing info not available. There is no dongle attached to this device.
    

    I can't install licenses anymore, and I don't understand why is CodeSys looking for a dongle when I specified I wanted to use a Soft Container.

    Can somebody help me please ?

    Best regards

     
  • paulpotat

    paulpotat - 2024-10-15

    Do someone have any information on this topic ?
    We tried several different CM4 boards without success, and we cannot install the licenses we bought anymore...
    Isn't CodeSys supposed to support CM4 Raspberry pi ?

     
  • eschwellinger

    eschwellinger - 2024-10-15

    using Arm SL or Arm 64 SL might be an option

     
  • paulpotat

    paulpotat - 2024-10-16

    Hello eschwellinger,
    Thanks for your answer, with this I was finally able to make it work by doing the following :

    • install CODESYS Control for Linux ARM SL v4.13.0
    • uninstall CODESYS Control for Linux ARM SL v4.13.0 and make sure to select "yes" when prompted to uninstall WIBU CodeMeter Lite Runtime (v8.10.6230.501)
    • re-install "CODESYS Control for Raspberry Pi SL" v4.13.0

    It looks like the issue was probably related to the CodeMeter Runtime ?

    Best regards

     
  • eschwellinger

    eschwellinger - 2024-10-16

    no, but why not staying on Arm SL?

     
  • paulpotat

    paulpotat - 2024-10-17

    Because we bought several raspberry pi licenses that can only be activated with a raspberry pi runtime.

     
  • paulpotat

    paulpotat - 2024-10-18

    Update : The solution I mentionned in a previous post does not always work. Some Raspberry Pi CM4 still won't create the license container.

    I will open a support ticket.

     

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