Gateway in China - "Gateway not connected"

pernockham
2025-09-04
5 days ago
  • pernockham - 2025-09-04

    Trying to communicate (from Europe) with/to a unit located in china, the communication seems blocked/stopped.

    The edge gateway is installed in a linux environment and was possible to link to my Automation server account using the "Automation service tool". However it seems the unit cannot communicate with the Automation server (a Network scan will give the message "Gateway not connected").

    (I have tested the eq. setup with units locally which works.)

    Anyone having experience situation similar to this and if its possible to make this work? Will a VPN be needed possibly? Other tips?

     

    Last edit: pernockham 2025-09-04
  • eschwellinger

    eschwellinger - 2025-09-23

    We have tested this and it had worked at that time with China.
    which device is it? Anything special?

     
  • pernockham - 5 days ago

    Gateway and runtime (Control for linux SL) on a debian linux.

    Thanks for your check. Good to know. I will probably travel there in about a months time so that will give me better possibility for further testing.

    (on a side note, I dont get mail-updates on forum-subscriptions, need to check the topics manually)

     

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