Runtime service getting stuck after random time

Runtime 🇬🇧
alrcastro
2021-10-31
2021-11-01

  • alrcastro

    alrcastro - 2021-10-31

    Hi there,

    We are facing to an issue that is affecting part of the PC's at which we have the "CODESYS Control Win V3 - x64" service properly licenced. Actually, from more than 15 computers, something about 3 ones stop running after a time, sometimes something about 15min or even more than 6 hours uninterrupted.

    The strangest symptom is that the Systray icon appear as (running), but only after I click on 'STOP PLC' and 'START PLC' the runtime get restored back to work. The "CODESYS Control Win V3 - x64.log" give us no much information, is there any debug mode to run Codesys runtime to get more details ?

    10/23/21 07:51:19: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/23/21 21:52:31: *** Shutdown command from service control manager received...
10/23/21 21:52:33: CODESYS Control Win V3 - x64 Service stopped
10/23/21 21:53:26: --------------------------------------------------------------------------
10/23/21 21:53:26: CODESYS Control Win V3 - x64 Service started
10/23/21 21:53:26: Config file:
10/23/21 21:53:26: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/25/21 07:51:40: CODESYS Control Win V3 - x64 Service stopped
10/25/21 07:51:45: --------------------------------------------------------------------------
10/25/21 07:51:45: CODESYS Control Win V3 - x64 Service started
10/25/21 07:51:45: Config file:
10/25/21 07:51:45: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/25/21 07:51:46: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/25/21 07:52:55: *** Shutdown command from service control manager received...
10/25/21 07:52:56: CODESYS Control Win V3 - x64 Service stopped
10/25/21 07:53:51: --------------------------------------------------------------------------
10/25/21 07:53:51: CODESYS Control Win V3 - x64 Service started
10/25/21 07:53:51: Config file:
10/25/21 07:53:51: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/26/21 08:11:27: CODESYS Control Win V3 - x64 Service stopped
10/26/21 08:11:31: --------------------------------------------------------------------------
10/26/21 08:11:31: CODESYS Control Win V3 - x64 Service started
10/26/21 08:11:31: Config file:
10/26/21 08:11:31: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/26/21 08:11:32: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/26/21 08:13:46: *** Shutdown command from service control manager received...
10/26/21 08:13:47: CODESYS Control Win V3 - x64 Service stopped
10/26/21 08:14:43: --------------------------------------------------------------------------
10/26/21 08:14:43: CODESYS Control Win V3 - x64 Service started
10/26/21 08:14:43: Config file:
10/26/21 08:14:43: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/27/21 08:16:32: CODESYS Control Win V3 - x64 Service stopped
10/27/21 08:16:37: --------------------------------------------------------------------------
10/27/21 08:16:37: CODESYS Control Win V3 - x64 Service started
10/27/21 08:16:37: Config file:
10/27/21 08:16:37: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/27/21 08:16:45: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/27/21 08:22:18: *** Shutdown command from service control manager received...
10/27/21 08:22:18: CODESYS Control Win V3 - x64 Service stopped
10/27/21 08:23:15: --------------------------------------------------------------------------
10/27/21 08:23:15: CODESYS Control Win V3 - x64 Service started
10/27/21 08:23:15: Config file:
10/27/21 08:23:15: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/28/21 07:52:49: CODESYS Control Win V3 - x64 Service stopped
10/28/21 07:52:54: --------------------------------------------------------------------------
10/28/21 07:52:54: CODESYS Control Win V3 - x64 Service started
10/28/21 07:52:54: Config file:
10/28/21 07:52:54: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/28/21 07:52:55: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/28/21 07:53:34: CODESYS Control Win V3 - x64 Service stopped
10/28/21 07:53:38: --------------------------------------------------------------------------
10/28/21 07:53:38: CODESYS Control Win V3 - x64 Service started
10/28/21 07:53:38: Config file:
10/28/21 07:53:38: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/28/21 07:53:39: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/28/21 08:01:08: CODESYS Control Win V3 - x64 Service stopped
10/28/21 08:01:13: --------------------------------------------------------------------------
10/28/21 08:01:13: CODESYS Control Win V3 - x64 Service started
10/28/21 08:01:13: Config file:
10/28/21 08:01:13: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/28/21 08:01:14: CODESYS Control Service: Warning: DEMO mode activated, terminating in approx. 120 minutes.
10/28/21 08:02:03: *** Shutdown command from service control manager received...
10/28/21 08:02:03: CODESYS Control Win V3 - x64 Service stopped
10/28/21 08:03:00: --------------------------------------------------------------------------
10/28/21 08:03:00: CODESYS Control Win V3 - x64 Service started
10/28/21 08:03:00: Config file:
10/28/21 08:03:00: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/28/21 21:14:13: CODESYS Control Win V3 - x64 Service stopped
10/28/21 21:14:17: --------------------------------------------------------------------------
10/28/21 21:14:17: CODESYS Control Win V3 - x64 Service started
10/28/21 21:14:17: Config file:
10/28/21 21:14:17: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/29/21 06:42:40: *** Shutdown command from service control manager received...
10/29/21 06:42:41: CODESYS Control Win V3 - x64 Service stopped
10/29/21 06:43:39: --------------------------------------------------------------------------
10/29/21 06:43:39: CODESYS Control Win V3 - x64 Service started
10/29/21 06:43:39: Config file:
10/29/21 06:43:39: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/29/21 10:54:59: CODESYS Control Win V3 - x64 Service stopped
10/29/21 10:55:03: --------------------------------------------------------------------------
10/29/21 10:55:03: CODESYS Control Win V3 - x64 Service started
10/29/21 10:55:03: Config file:
10/29/21 10:55:03: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg
10/30/21 03:37:27: *** Shutdown command from service control manager received...
10/30/21 03:37:28: CODESYS Control Win V3 - x64 Service stopped
10/30/21 03:38:23: --------------------------------------------------------------------------
10/30/21 03:38:23: CODESYS Control Win V3 - x64 Service started
10/30/21 03:38:23: Config file:
10/30/21 03:38:23: C:\ProgramData\CODESYS\CODESYSControlWinV3x64\E76864C4\CODESYSControl.cfg

    Kind regards,
    Andre

     

  • eschwellinger

    eschwellinger - 2021-11-01

    enable the plc logger to write in a file to have the logfile( and change entries and size)
    c:\ProgramData\CODESYS\CODESYSControlWinV3x64\xxxxxxx\CODESYSControl.cfg

    here this section remove the ';'

    [CmpLog]
    Logger.0.Name=PlcLog
    Logger.0.Filter=0xFFFFFFFF
    Logger.0.Enable=1
    Logger.0.MaxEntries=100000
    Logger.0.MaxFileSize=500000
    Logger.0.MaxFiles=3
    Logger.0.Backend.0.ClassId=0x0000010B ;sends logger messages to SysOut
    Logger.0.Backend.1.ClassId=0x00000104 ;writes logger messages in a file
    ;Logger.0.Backend.2.ClassId=0x00000135 ;sends logger messages as UDP syslog
    ;Logger.0.Type=0x314 ;Set the timestamp to RTC
    ;Logger.1.Name=CommLog
    ;Logger.1.Enable=1
    ;--Component specific logger filters:--
    ;CmpApp.Filter=0xFFFFFFFF
    ;CmpCodeMeter.Filter=0xFFFFFFFF
    ;CmpEdgeGateway.Filter=0xFFFFFFFF
    ;CmpEdgeGateway.Mask=0xFFFFFFFF
    ;CmpSecurityManager.Filter=0xFFFFFFFF
    ;CmpSupervisor.Filter=0xFFFFFFFF
    ;CmpOpenSSL.Filter=0xFFFFFFFF

    After it happens again, you could analyze the problem inc:\ProgramData\CODESYS\CODESYSControlWinV3x64\xxxxxxx\PlcLog.csv

     

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