Bought a license, but can't activate

Runtime
rotemse
2019-08-14
2020-01-17
  • rotemse

    rotemse - 2019-08-14

    I bought a license,
    Payment Id: rl4UYEbAhA6OtAIvbS91Ah4WzjEb
    raspberry pi with the new firmware V3.5.15.0

    but when I try to install the license I get the error:
    "10957 ticket contains no open licenses for this firmcode"

    In the License repository it says "delivered"

    But in the license manage, I see the softcontainer Id, but all the fields are blank.

    IMG: Capture4.JPG

    IMG: Capture3.JPG

    IMG: Capture2.JPG

    IMG: Capture1.JPG

     
  • rotemse

    rotemse - 2019-08-14

    Now I am sure the license was not activated, because the runtime was terminated after 2 hours.
    I can't install the given license due to the error I posted above.

    What can I do now?

     
  • eschwellinger

    eschwellinger - 2019-08-14

    Hi,
    I have send out the license update file,
    which you could use for the reactivation for this PI.

    Sure the licensing is done that way:
    https://www.youtube.com/watch?v=-5t4kN1Gn9Y

    If you use current version you have the licensebackupfile on your PC ( the one you have used for the activation of the license)
    c:\ProgramData\CODESYS\Licenses\XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    BR
    Edwin

     
  • ctgarvey

    ctgarvey - 2020-01-17

    hi Edwin,
    i have same problem. Had to completely rebuild Raspberry Pi after SDcard fail - and softcontainer failed with it. When i went to license the same Pi again, i got:

    10957 - ticket contains no open licenses for this firmcode

    I can PM the ticket Id to you. Pi hardware is identical, new SD card. Looks like softcontainer approach to licensing doesnt behave the way other PLC / software licensing does and based itself on the hardware (some licensing takes a note of the ethernet MAC or CPU ID address for example, so that it may be installed to same system at a later date, in the case of complete rebuild)

    Best regards,
    Cormac

    IMG: CantReLicense.png

     
  • i-campbell

    i-campbell - 2020-01-17

    Sounds like you're using the "activate new license" workflow instead of "restore old license" workflow. Check the help page here for what you need:

    https://help.codesys.com/webapp/_cds_in ... -a-license

    You said "Looks like softcontainer approach to licensing doesnt behave the way other PLC / software licensing does and based itself on the hardware..."
    Actually it does. Don't worry, you can restore it to the same hardware.

    This FAQ has some troubleshooting info, for example if the softcontainer has been copied from another PLCs SD card.
    https://faq.codesys.com/pages/viewpage. ... Id=1310825 m

     

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