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Dear Codesys Support,
I am having difficulty reinstalling the license of "Codesys Control for Raspberry Pi SL" in a raspberry pi 4 where I had activated it about three years ago in a raspberry pi 3 with codesys service pack 11.
I had saved the license backup file, that is the "CMLicenseNew.WibuCmRaU" file and I tried to install it by going to PLC SETTINGS / INSTALL LICENSE,
but when I do I get an error saying "no license information present. The device does not support this service".
I tried to insert the "CMLicenseNew.WibuCmRaU" file by hand, going to FILE and transferring it from PC to the raspberry but it doesn't recognize the license anyway.
I also tried to install the license with codesys service pack 16.
The license number is: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
Attached I send you the license file "CMLicenseNew.WibuCmRaU" so you can check if there are errors.
What can I do?
Thanks in advance
please use 'my question'-> bug report in the CODESYS store, (https://store.codesys.com/)
if you have license problems... this is not the right place to post license ticketnumbers.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Dear Codesys Support,
I am having difficulty reinstalling the license of "Codesys Control for Raspberry Pi SL" in a raspberry pi 4 where I had activated it about three years ago in a raspberry pi 3 with codesys service pack 11.
I had saved the license backup file, that is the "CMLicenseNew.WibuCmRaU" file and I tried to install it by going to PLC SETTINGS / INSTALL LICENSE,
but when I do I get an error saying "no license information present. The device does not support this service".
I tried to insert the "CMLicenseNew.WibuCmRaU" file by hand, going to FILE and transferring it from PC to the raspberry but it doesn't recognize the license anyway.
I also tried to install the license with codesys service pack 16.
The license number is: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
Attached I send you the license file "CMLicenseNew.WibuCmRaU" so you can check if there are errors.
What can I do?
Thanks in advance
Last edit: eschwellinger 2021-03-11
please use 'my question'-> bug report in the CODESYS store, (https://store.codesys.com/)
if you have license problems... this is not the right place to post license ticketnumbers.